Here's a letter sent to all the clients of my vets(Niles Animal Hospital). One of McGee's (my dog) doctors died two months ago from covid-19, so they're dealing with that as well:
To Our Niles Family;
As we navigate through this current pandemic we have realized that day to day operations have been much more challenging. Please understand all animal hospitals are trying to manage staff shortages, longer wait times and curbside service. We ask that you have patience and realize everything takes more time.
Our schedule has been very hectic and the staff is working extra hard. We have been offering drop off appointments and have been working with clients to facilitate their schedules while fitting clients into ours. We rarely turn people away and have only referred emergencies that we cannot handle at this time.
We realize that current affairs have increased stress, anxiety and frustration for all of us. Please understand we are fitting in as many appointments and emergencies as we can every day. We will do our best to get you in the soonest we can. While we understand your frustration, we ask that you please do not take your frustration out on us. Please remain respectful to our staff. We have been yelled at, sworn at and some people have been just plain mean. It hurts us to get treated so poorly when we are here to help you and are doing our best to facilitate everyone.
We are still seeing curbside appointments only. We will continue to re-evaluate as things progress and will update you of any changes. We understand it is frustrating to wait in your car. Please know we are not ignoring you. What you do not see is our staff running around, stressed and tired. We are all working late to make sure your pets are properly cared for. Please understand that wait times are much longer. Do not expect to be in and out. Let us know in advance if you would prefer to schedule a drop off appointment so we can schedule accordingly and have the paperwork ready.
Our phone lines have been very busy due to curbside service as our primary communications occur over the phone. If you are having trouble reaching us and have a non-emergent issue please feel free to email us or message us on Facebook.
We regret having to write this letter to all of you but feel strongly that we need to be honest about what we have all been going through. We have suffered a great loss and have been essential workers throughout this entire crisis. We want to carry on Dr. Sakas’s legacy and are working very hard to do so. We want Niles Animal Hospital to be your home as well as ours. We are blessed to have an amazing staff that cares. We love seeing your pets and we miss seeing you too. These challenges have made us realize that we do have some amazing clients and pets that have been very understanding and supportive. Your gestures of care and kindness touch our hearts. We know some of you have been coming to us for years and some are just getting to know us. Either way, we appreciate your support.
If you have feedback, concerns or even something positive you want to share please reach out to management.
Hope to see you soon,
The Staff at Niles Animal Hospital & Bird Medical Center